Frequently asked questions

Discover answers to the most common questions about our personalised items and ordering process. We aim to make your experience with Daisy Decals as smooth as possible.

Your questions answered

At Daisy Decals, we pride ourselves on creating unique, personalised items. We understand you might have questions about our products, how to order, or what happens after you've placed an order. Below you'll find answers to some of the most common inquiries we receive.

How long will my items take to arrive?
We aim to deliver within 7-10 days. However, we will try our best if you have an urgent request. Please contact us to discuss your needs.

Can I collect rather than have delivery?
Yes, collection is available from Banff, United Kingdom. Please contact us to arrange a suitable collection time.

What if an item is received broken?
Please inform us if you are not happy within 3 days of receiving the order, and we will discuss a resolution.

Can I change my mind?
Once an order has been placed for personalised items, we are generally unable to offer refunds or exchanges unless the item is faulty. Please ensure all details are correct before confirming your order.

Are there any limits to personalisation?
We cannot personalise every single item that exists. However, we will try our best! Please send us a private message with your request, and we will do our best to help.

What happens if I make a spelling error?
Once an order has been placed, we cannot be responsible for spelling errors etc. Please ensure you accurately fill in the details when submitting your personalisation requests.

What if I am not happy with my order?
Inform us if you are not happy within 3 days of receiving the order, and we will discuss possible solutions.

Do you offer corporate personalised items?
Yes, we cater to corporate orders for a variety of personalised items. Please contact us to discuss your specific requirements and receive a custom quote.

Need more answers?

If your question hasn't been answered here, please don't hesitate to get in touch with us directly. We are always happy to help and ensure you have a delightful experience with Daisydecals.